Enrolment options
Customer Service
Customers are the key reason businesses stay afloat and to retain them, you must deliver exceptional service at all times.
Course Modules
Lesson 1: Who Pay Your Salaries?
Lesson 2: Delivering Fantastic Service
Lesson 3: Customers’ Expectations
Lesson 4: The Governing Forces
Lesson 5: Managing Customer Experience
Lesson 6: Customer Relationship Management
Lesson 7: Customer Complaints
Lesson 8: Handling Difficult Customers
Lesson 9: Customer Advocates
Lesson 10: Creating a Service Culture
