Enrolment options
Customer Service for Your Small Business
Customers are the key reason businesses stay afloat and to retain them, you must deliver exceptional service at all times.
Course Modules
Lesson 1: Who Pay Your Salaries?
Lesson 2: Delivering Fantastic Service
Lesson 3: Customers’ Expectations
Lesson 4: The Governing Forces
Lesson 5: Managing Customer Experience
Lesson 6: Customer Relationship Management
Lesson 7: Customer Complaints
Lesson 8: Handling Difficult Customers
Lesson 9: Customer Advocates
Lesson 10: Creating a Service Culture
