Performance management is considered by many researchers and practitioners to be one of the most important high-performance work practices in terms of its contribution to organizational success. An important part of an effective performance management system is performance planning, which consists of the processes, tools, and activities that are required to plan organizational and individual performance.
Course Lessons
Lesson One: The Balanced Score Card
Lesson Two: Strategic Themes
Lesson Three: Strategy Maps
Lesson Four: Organizational Score Card/Workplan
Lesson Five: Departmental/Unit Scorecard/Workplan
Lesson Six: Individual Performance Score Cards.