One of the most amazing ways you can truly distinguish your organization and your brand is by delivering fantastic service to your customers especially in a world where there continues to be a significant deficit in the quality of customer service.
While it’s important
for a mentor to encourage mentees to think for themselves, giving them the
thought processes and general framework for dealing with certain situations can
leave a lasting impression.
One of the key assets of a successful business is its people, therefore, having the skills and knowledge to manage them properly is important. With these skills, you can intentionally focus on your people and become more effective at leading and managing others so that you can achieve the results that you want.
The only way you can translate your vision, values, strategy and change initiatives to the tangible results that you want is to ensure that your employees who will execute these initiatives on a day to day basis buy into them and are committed to them from as early as possible.
Feedback is a GIFT - that is meant to inspire, motivate, challenge and drive personal and organizational performance. However, when it is not given properly and professionally, it ends up being a source of demotivation and under-performance for both the giver and receiver.
Everything rises and falls on leadership! If organizations and societies want to achieve sustainable success, they have to invest in leadership development - finding and developing leaders across all levels in the organization.
In the words of famed American Writer and Teacher, John C Maxwell, “Teamwork Makes the Dream Work”. If you have a big dream, then you need an even greater team to get you there? But what does a great team look like, and how do you create such a great team? This and more you will be learning in this course.