Enrolment options
How to Create a Winning Service Strategy
One of the most amazing ways you can truly distinguish your organization and your brand is by delivering fantastic service to your customers especially in a world where there continues to be a significant deficit in the quality of customer service.
Course Lessons:
Lesson 1: Introduction and Overview
Lesson 2: Understanding Customer Expectations
Lesson 3: Mapping Service Touch Points
Lesson 4: Developing a Winning Service Strategy
